Before you start: 🔒 Adding or editing promotions can be PIN-protected.

Promotions live in Settings → Promotions. Tap to add one, give it a Promotion name (e.g. Summer Special), then set the options below and tap Save Promotion.

Where it applies and when

Locations — choose All locations or Specific locations.
Timing — choose:
- One-time — set a Start date and End date.
- Recurring — choose the days of week, a time window, and an optional recurring end date (great for "Tuesdays 9–noon" type deals).

Choose a promotion type

Promotions come in two builders: Simple and Advanced.

Simple — a straight discount

Set Apply to:
- All products & services, or
- Specific items — then choose ✓ These items get the discount or ✗ Everything else gets the discount (these are excluded), and pick the items.
Set the Discount: % off or $ off, and enter the value.

Use Simple for "10% off everything," "$5 off nail trims," or "15% off all retail."

Advanced — conditions and rewards (including BOGO)

Advanced promotions have a Trigger (what the client must do) and a Reward (what they get).

Trigger — customer must…

Buy the following items — choose Any item or Specific items, with an optional Min qty and Max qty (blank = any).
Spend a certain amount — set Spend at least ($).

Items the reward applies to — All items or Specific items.

Reward — choose one:

Get items free or discounted — this is your buy-one-get-one (BOGO) style deal. Pick the reward items (These items or Everything except), a Qty, and a Discount type: Free, % off, or $ off (with a value).
Save off purchased items — % off or $ off the items the reward applies to.
Pay a fixed price for purchased items — set a single Fixed price ($).

Examples:

BOGO: Trigger Buy the following items → Specific items (the shampoo), Reward Get items free or discounted → These items, Qty 1, Free.
Spend deal: Trigger Spend a certain amount → Spend at least $100, Reward Save off purchased items → 15% off.
Bundle price: Trigger Buy the following items, Reward Pay a fixed price → $49.

Who can use it

Set Who can receive this promotion?

Everyone — no restrictions, or
Specific clients, then either:
- By client group — choose a group (or All Clients (no custom group)), or
- By promo code — enter a code (e.g. SUMMER20) the client gives at checkout.

Tap Save Promotion when you're done.

How promotions behave at checkout

Qualifying promotions apply automatically at payment; code-based ones apply when the client's code is entered (see 4.5).
While you build an appointment, eligible deals show as 🏷️ hints, including "add one more to unlock" style nudges.
Promotions never stack — if more than one could apply, Pet Services Lab applies the single biggest one.

FAQ

My promo isn't applying. Check that today's date/day and the location match the promotion's Timing and Locations, that the client meets the eligibility (group or correct promo code), and that the cart meets the trigger (right items or spend amount).
Can two promos combine on one ticket? No — only the single best-value promotion is applied.
Can a client use a promo and a loyalty reward together? That depends on your loyalty stacking setting (see 14.5).